What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Extremely knowledgeable and professional staff! Took the time to answer all of our questions and clearly explained the various options.

rjreinarz, on Google

Soundpoint has always been quick to fix any issues or problems. They recheck my hearing and readjust my hearing aides as needed. In this case replacements were needed and they provided me with loaner to use until the new ones arrive. Always helpful and quick to respond.

Pamela Savage, on Google

Corey and staff do an excellent job evaluating and dissecting individual hearing needs. Corey took time fine tuning several frequencies to assure a personal normal hearing ability. He also did an excellent job making sure I understood the hearing aid settings and purpose for those settings. I left totally satisfied...

Steve DeGonda, on Google

SoundPoint in Burnsville is a great place to resolve your hearing issues. Professional, patient and driven to provide the best solution for you. I am so glad I came to SoundPoint to get my latest hearing devices. The sound quality is so realistic. Corey Grace did an excellent job customizing...

Dave Narloch, on Google

I have been wearing hearing aids for two years and dealing with a different hearing professional in Florida. I visited SoundPoint/Corey Grace because while I was hearing better, it wasn’t really as good as I had hoped. I met with Corey and he retested my hearing and reset my hearing...

Patrick Marion, on Google

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