What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Corey did an excellent job.y hearing is in the normal range. That is great news. Unfortunately, our young men (sons) think that I am deaf. Well now I have proof.

Sheila Dramdahl-Maddio, on Google

I’ve been told it’s not the hearing aid, that makes the difference, it’s having them properly adjusted for you. Best experience I’ve had in purchasing new hearing aids. Highly recommended!

Jim Terhaar, on Google

I have been wearing hearing aids for two years and dealing with a different hearing professional in Florida. I visited SoundPoint/Corey Grace because while I was hearing better, it wasn’t really as good as I had hoped. I met with Corey and he retested my hearing and reset my hearing...

Patrick Marion, on Google

I am very excited about my new Starkey Genesis AI hearing aids. I got them 60 days ago and have been working with SoundPoint Audiology and Hearing in Burnsville, MN to adjust them just right for my hearing loss. Corey Grace is professional, patient, and strives to provide the best...

Roxane S, on Google

I always get good service at SoundPoint. Today, I had wax buildup taken out of my ear canal, my hearing aids were cleaned, I learned how to better adjust my hearing aids and how to deal with persistant itch in my ear canals. Always a pleasure.

Shannon, on Google

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