Reviews

I am a long time customer -all with Kathy. If I didn't know better I would say she has a customer service chip implanted in her. She is is extremely knowledgeable and professional, who listens to her patients' needs. All in all I can recommend Kathy specifically and SoundPoint as well. She has met my needs and helped me a great deal.

I have had three good experiences at Soundpoint. The first testing with with Renata, who was substituting at that time for Kathy. She was excellent and careful. The second was with Kathy, who is very careful in explanations and helping me learn everything I needed to know to wear the new hearing aids. She is also good at knowing the client, for example, she knew that perhaps given my age I might have difficulty using an extra device on the hearing aid in the beginning. I was also extremely late for the appointment and was most embarrassed, but Kathy was kind about this error. She is just a delightful, understanding person, as well as a person I will continue to trust as I go back. On my return, Kathy was once again kind, friendly, helpful, just a good person to sit across from and tell her everything.

I have always had a great experience when I go to have an annual ck'd up. Katherine does listen to what my needs are and always help solve any problems. I am wearing my hearing aids more and love. Being able to hear sounds I never heard before. What a wonderful experience.

I am very impressed with SoundPoint Audiology - Burnsville. Katherine Young is an expert with Starkey products and was very helpful getting me fitted with my new Halo hearing aids. I am confident any issues that come up in the future will be taken care of completely.